What a load of bollocks!..........they've be throttling my bandwidth (or 'traffic shaping' as they cutely put it) ever since I've subscribed to their miserable service at home. I can't wait until I'm out of contract & they become history. Thank goodness my ISP at work understands the concept of giving the customer what they have paid for & supplies me with a fast, stable unrestricted service.Fair Usage Policy: your speed may be restricted at peak times
Dear Customer,
We thought you'd like to know that your broadband usage in July has reached 80GB.
In accordance with our Fair Usage Policy, and to protect the online experience of all our customers, if your monthly broadband usage goes over 100GB, we'll restrict your broadband speed at peak times (typically this is between 5pm and 12am, but these times may change depending on the demands on the network) to 1Mbps for 30 days.
Please note: your service won't be affected in any other way - we'll restrict only your speed, not the amount you can upload and download.
We'll email you again to let you know if your usage exceeds 100GB. For more information, including tips on how to manage your usage, please see our Fair Usage Policy. Or call XXXXXXXXXXXXXXXX 8am-5pm, Monday-Friday.
Best wishes,
XXXXXXXXXXXXXXXXXXX
lb